Help Centre
How can we help?
Find quick answers about deliveries, orders, refunds and account access, or send our support team a message.
We aim to reply within two working days. AfricaMart does not provide customer support by phone or WhatsApp.
Popular topics
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Frequently asked questions
Quick answers
Delivery
Where does AfricaMart deliver?
We provide weekday delivery across Birmingham, selected West Midlands areas, Coventry and Leicester. Your postcode and available dates are checked during checkout.
View the delivery scheduleWhat is the minimum order and delivery charge?
The minimum order is £40 with at least 3 items. Delivery costs £5.99 and is free when your order reaches £80.
Can I choose my delivery date?
Checkout shows the dates available for your postcode. Saving an address does not reserve a date or guarantee delivery availability.
Orders & payments
Where can I see my order?
Signed-in customers can open My Orders. Guest customers should keep the confirmation email containing their order reference.
Can I change an order after payment?
Contact support as soon as possible and include your order reference. Changes cannot be guaranteed once warehouse picking has started.
Is my card information sent in this form?
No. Never include full payment-card details, passwords or other sensitive information in a support message.
Refunds & order issues
What happens when an item is unavailable?
AfricaMart does not substitute products. The unavailable item is refunded to the original payment method.
How do I report a delivery or order problem?
Use the support form below. Select the relevant topic, enter your AfricaMart order reference and explain what happened.
How long does a refund take?
After AfricaMart issues a refund, the time taken to appear depends on the card provider or bank. Your order details will show when a refund has been recorded.
Account help
I cannot sign in. What should I do?
Check that you are using the email address connected to the account. Use the forgotten password option on the Account page when necessary.
How do I change my details or password?
Sign in and open Account Details to update your name, mobile number, email address, password or marketing preference.
How do I request account closure?
Send a support request using the form below or email support@africamart.co.uk . Active orders must be completed before an account can be closed.